Privacy Policy
Last updated: April 2026
1. Information We Collect
When you make a purchase on Merch by The Jaggery Point, we collect the following information:
- Name, shipping address, phone number, and email address
- Payment information (processed securely by Razorpay — we do not store card details)
- Order history and product preferences
- Device and browser information through cookies and analytics
2. How We Use Your Information
- To process and fulfill your orders
- To communicate order updates and shipping information
- To improve our website and product offerings
- To send promotional communications (only with your consent)
- To comply with legal obligations
3. Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never store your credit/debit card details on our servers. Razorpay's privacy policy governs the handling of your payment data.
4. Data Sharing
We do not sell your personal information. We share data only with:
- Order fulfillment partners (for shipping and delivery)
- Payment processor (Razorpay)
- Analytics services (to improve site experience)
5. Cookies
We use cookies and similar technologies to remember your cart, analyze site traffic, and improve your browsing experience. You can control cookie settings through your browser preferences.
6. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
8. Contact Us
For privacy-related questions or to exercise your rights under the Digital Personal Data Protection Act 2023, email us directly at business@thejaggerypoint.com or visit our contact page. We aim to respond to data protection requests within 30 days.
Merch by The Jaggery Point is the official merchandise line of The Jaggery Point, a chai café chain based in Bengaluru, Karnataka 560064, India.